|
Purchasing
To
make a purchase, please order either:
- Via our website
- Or by telephoning (0800) 678 5459 or (01865) 310701
- If calling from overseas, please call 00 44 1865 552357 or 00 44 1865 310701
Payment Information
We accept payment for
on-line orders by the following:
- Credit card Visa, MasterCard, JCB
- Debit card Visa, Maestro, Solo, Connect
- Goods will be dispatched once your card transaction has been
authorised.
- Overseas transactions can be made using one of our accepted credit
cards.
- Your issuing company will work out the relevant exchange rate
- If you wish to make an order & make payment via an alternative
method, please telephone us on 01865 552357.
We will also accept payment by cheque
or postal order.
Cheques and postal orders must be made out in
£’s sterling and made payable to ‘Saratoga Fine Lingerie Ltd’
Goods
will be dispatched once the cheque has cleared & we have received
cleared funds.
All our prices are inclusive of VAT (17.5%) and is
included on all goods purchased within the EU.
If you are
purchasing outside of the EU then VAT will be deducted from the total of
your total.
Customers are responsible for their own import
charges which may occur plus any other import charges applicable to your
country of residence which may arise.
PAYMENT
SECURITY
- All transactions are safe guarded by ‘Sec-Pay’
- Payment Security Used - SecPay uses
the PCI certified UPG system
- Saratoga Fine Lingerie Ltd does not pass on information to
third party companies as we don’t like being bombarded by spam either.
DELIVERY
- Goods are sent out on day of purchase if ordered before 4pm
Mon-Fri, 11.30am Saturday. Otherwise they are sent out the next working
day. All items are sent out by Royal Mail First Class or Airmail unless
otherwise requested.
- However allowing for seasonal market fluctuations we like to
safeguard our customers by allowing up to 7 working days for dispatch of
items.
- If an item is temporarily out of stock, we will contact you with
details of the estimated delivery date.
- All ordered items we have in stock will be sent out to you.
- We will notify you via email once your order has been processed
& dispatched.
POSTAGE &
PACKAGING CHARGES
All our orders are sent out:
- First class for UK orders.
- Airmail for international orders
Delivery costs per order are:
Mainland
UK: £2.20
Europe: £4.00
Rest of the World: £6.00
Refund/Replacement/Cancellation
Terms
Saratoga is committed to providing the
highest level of service to our customers & customer satisfaction is
of great importance to us.
For hygiene purposes, please keep
your own briefs on when trying underwear or swimwear.
However we
do understand that on occasion a refund or exchange is necessary.
If
this is necessary read carefully our policy on refunds & exchange
Saratoga Returns Policy for Refunds or
Exchanges
- Goods must be returned within 14 days - UK & Europe (or 21 days
for Rest of World) - of their delivery date with all labels intact
- Sale Items cannot be exchanged
- Faulty itemsmay be returned for a replacement item or refund.
Items not returned in this condition will
NOT
be eligible for a refund or exchange and will be returned back to the
customer.
Goods are the customer’s responsibility until they have
been received back by Saratoga.
It is advisable to obtain a
certificate of posting (this is free from the Post Office at time of
postage)
The original post and packaging charge is
non-refundable.
Postage & packaging is free for exchange (UK
only)
Postage & packaging will be charged on any subsequent
returns.
CANCELLATION
OF ORDER
An order may be cancelled within 24 hours of
placing, unless it has already been dispatched.
GIFT WRAPPING
A gift wrapping service is
available for £2.
If the items you are purchasing are for a gift
and need to be sent to a different address, please inform us at time of
ordering.
The invoice will be sent to the cardholders address.
If
the recipient is unhappy with the gift then it may be exchanged for
another item or refunded to the original purchaser.
Please see
our returns Policy for Refunds & Exchanges for further information.
Click for more details |
